HOSPITALITY
Guest Wi-Fi for hotels and resorts
One network across lobby, guest rooms, banquet halls and poolside, with PMS room-number login, speeds by room category and 12-month session logs.
WHY BUSINESSES KEEPS COMING BACK
Trusted by Millions
I-ON has a fantastic team and has proven capability to support highly critical airport operations.
GBS Raju
Chairman Airports – GMR Group.
One bad login. One bad review.
Guest Wi-Fi for hotels is not business broadband with a login page on top. Broadband serves a fixed set of staff devices. A hotel admits a few hundred strangers a night, sets speed by room category, and keeps 24 months of session logs.
A guest who cannot get online writes the review before they unpack, and that review outlives the stay by years. The network is not an amenity line on a brochure. It is the rating, the repeat booking and the corporate contract.
So the survey runs wing by wing, capacity is sized for a full house rather than a quiet Tuesday, and every room is its own network. The install is phased so occupied rooms are undisturbed, and nobody at the front desk has to apologise for something they cannot repair.
KEY FEATURES
One network, lobby to back of house
Guest Wi-Fi, PMS login, staff networks and property-wide coverage under one contract.
Per-room bandwidth
Every guest gets a guaranteed share, from a quiet Tuesday to a full house.
Zero CapEx
Nothing to buy. I-ON provides, installs, maintains and replaces every piece of equipment.
Seamless connectivity
One login from check-in to the gate. No reconnecting as passengers move.
No lag, no buffering
Streaming and video calls stay steady through check-in peaks and event weekends.
24×7 proactive monitoring
Watched round the clock, so most faults are seen before anyone reports them.
Reliable
99.5% committed uptime, with high-speed bandwidth committed to you rather than shared.
Guest privacy
Each room is its own network. Guests cannot see each other's devices or files.
Issue resolution
One point of contact. Most faults resolved remotely, on-site engineers when a visit is needed.
Start with a property survey
We survey wing by wing and send a proposal within 5 working days. Nothing upfront.
How do I give hotel guests Wi-Fi that connects on the first try?
Remove every step the guest can get wrong. A branded page, room number and surname pulled from the PMS, or a one-time code by SMS, WhatsApp or email in under ten seconds. Because the PMS knows the room category, a suite can be given a higher speed tier automatically.
What is the best way to get Wi-Fi coverage in guest rooms and lift lobbies?
Survey the building, not the floor plan. Bathroom walls, wardrobes, lift shafts and older masonry each take a cut out of the signal, and the guest judges the room by whether the phone connects at the door. We walk every wing and commit to the coverage in writing.
How much bandwidth does a hotel need for a banquet or a wedding?
Size for a full banquet hall, not an average Tuesday. A 300-guest wedding puts more devices on the network in one evening than a floor of rooms does in a week. Events get a dedicated block of bandwidth and passes that expire, billed alongside AV and catering.
Should guest, staff and CCTV traffic run on the same network?
No. Guests, staff systems and building systems get separate networks, with seven security layers as standard and each room on its own VLAN, enforced at the switch. CCTV, door locks, BMS, lifts and energy meters sit in their own lane, so a guest laptop carrying malware never reaches them.
What records must a hotel keep of guest internet sessions?
Session logs are retained for 24 months and stored in India, and produced within 24 hours when the police or an auditor ask. Each record ties a session to the device and the IP address it was issued, which is what an investigator actually asks for. Dull, until the day somebody does.
How do you stop fake Wi-Fi networks using our hotel's name?
The air is monitored continuously for hotspots broadcasting your network name. Anything imitating it is flagged and isolated rather than left running for a guest to join by mistake. It is one of the commonest ways card details and passwords are taken in a hotel lobby, and the guest blames the hotel.
Can guests cast Netflix or YouTube to the room television?
Yes, where the television supports it. Casting is set up so a guest sees only the screen in their own room, never the one next door, and the pairing clears at checkout. It depends on how the room network is built, which is a survey question rather than an app the guest installs.
How is hotel Wi-Fi priced, and can a chain roll it out on one contract?
Per occupied room, per month, with zero upfront cost – the access points, switches and controllers stay with I-ON, which installs, maintains and replaces them next day if one fails. One agreement and one bill cover the chain, with properties rolled out after a pilot, each taking about 5 to 7 days on site.
Why use a managed Wi-Fi specialist instead of our telco's hotel package?
A telco sells the line into the building. Everything after it decides what the guest experiences: coverage in the far room, the PMS integration, the login that works first time, the logs an auditor asks for. That layer is the product here, not an accessory bundled with a circuit.
What happens if the Wi-Fi drops during check-in?
We usually see it before the front desk calls. Monitoring is 24×7, the mean remote fix is around 30 minutes, a backup route takes over when the primary line fails, and failed hardware is replaced next day. Uptime is committed at 99.5%, with credit back if we miss it.
Didn’t find what you were looking for?