I-ON Support & Help
What is I-On and where is it available?
I-On (Honeycomb Telnet Pvt. Ltd.) is a Bengaluru based fibre broadband and ISP, live across 24 cities with over 1.5 lakh connections.
What internet speeds do you offer?
Plans range from 50 Mbps up to 1 Gbps, all with unlimited data and no fair usage cap.
What is included with an I-On connection?
Unlimited fibre broadband, with optional OTT app packs and IPTV channels depending on your plan.
Is I-On available at my address?
Enter your pincode or area on any plans page and we will show what is serviceable at your location.
What plans and prices do you offer?
Broadband only starts at ₹425 per month for 50 Mbps and goes up to ₹2,000 per month for 1 Gbps. OTT and IPTV combos start slightly higher, with 50 Mbps plus OTT at ₹525 per month.
Do you offer discounts on longer plans?
Yes. The 4 month, 6 month and 12 month prepaid options cost less per month than paying monthly.
What payment methods do you accept?
You can pay online through UPI, cards and net banking from your account dashboard.
Why was I charged this amount?
Your charge reflects your chosen speed, plan duration and any OTT or IPTV add ons. Check your billing history for a full breakdown.
How do I upgrade or downgrade my plan?
You can change your speed any time from your account. Every plan is unlimited, so you only pick the speed that fits.
How do I sign up for a new connection?
Enter your pincode to confirm serviceability, pick a plan and book. Most areas get same week setup.
What documents do I need?
A standard ID and address proof are needed to activate a new connection.
How long does activation take?
Setup is typically completed within the same week across our 24 cities.
Is installation free?
Free installation is offered on new connections. Confirm current offers when you book.
How do I schedule an installation?
After you book a plan, our team contacts you to fix an installation slot that suits you.
What happens during the installation visit?
Our engineer maps your floor plan and places access points where dead zones actually are, rather than wherever the cable ends.
How long does installation take?
A standard home installation is completed in a single visit in most cases.
Do I need to be present?
Yes, someone should be present to approve placement and access points during setup.
Why is my internet slow?
Common causes are router placement, too many connected devices or WiFi dead zones. Moving your router to a central, elevated spot usually helps.
How do I fix WiFi dead zones at home?
Move the router to a central location, keep it away from microwaves and cordless phones, and use extenders for hard to reach areas. Our engineers can also re plan access point placement.
What do I do if my connection is down?
Restart your router first. If it is still down, our NOC monitors the network 24×7 and often spots faults before you call. Contact support and a local engineer is nearby.
Why does my WiFi keep disconnecting?
Interference from other networks or a crowded channel is a frequent cause. Changing the WiFi channel or updating router placement usually resolves it.
Who do I contact for support?
We have 120+ local support points, so a real engineer is always nearby. Reach us through the support page or your account.
What OTT apps are included?
Higher plans include up to 21 OTT apps such as Disney+ Hotstar, SonyLIV, Lionsgate Play and Sun NXT, plus a basic OTT pack on entry plans.
What is included with IPTV plans?
IPTV plans add live TV, with 100+ regional channels and 99 HD channels on top of your broadband.
Can I add OTT or IPTV to my existing plan?
Yes, OTT and IPTV packs can be added. Pricing depends on your speed and plan duration.
Why is my IPTV buffering?
Buffering usually points to a WiFi coverage or speed issue at the TV. A wired connection or better access point placement typically fixes it.
How do I reset my password?
Use the forgot password option on the sign in page to reset it through your registered email or number.
How do I update my contact details?
Update your phone, email and address any time from your account settings.
How do I view my usage and billing history?
Your account dashboard shows your current plan, usage and past bills.
How do I pause or close my account?
Contact support through your account to pause or close your connection.
What is I-On and where is it available?
I-On (Honeycomb Telnet Pvt. Ltd.) is a Bengaluru based fibre broadband and ISP, live across 24 cities with over 1.5 lakh connections.
What internet speeds do you offer?
Plans range from 50 Mbps up to 1 Gbps, all with unlimited data and no fair usage cap.
What is included with an I-On connection?
Unlimited fibre broadband, with optional OTT app packs and IPTV channels depending on your plan.
Is I-On available at my address?
Enter your pincode or area on any plans page and we will show what is serviceable at your location.
What plans and prices do you offer?
Broadband only starts at ₹425 per month for 50 Mbps and goes up to ₹2,000 per month for 1 Gbps. OTT and IPTV combos start slightly higher, with 50 Mbps plus OTT at ₹525 per month.
Do you offer discounts on longer plans?
Yes. The 4 month, 6 month and 12 month prepaid options cost less per month than paying monthly.
What payment methods do you accept?
You can pay online through UPI, cards and net banking from your account dashboard.
Why was I charged this amount?
Your charge reflects your chosen speed, plan duration and any OTT or IPTV add ons. Check your billing history for a full breakdown.
How do I upgrade or downgrade my plan?
You can change your speed any time from your account. Every plan is unlimited, so you only pick the speed that fits.
How do I sign up for a new connection?
Enter your pincode to confirm serviceability, pick a plan and book. Most areas get same week setup.
What documents do I need?
A standard ID and address proof are needed to activate a new connection.
How long does activation take?
Setup is typically completed within the same week across our 24 cities.
Is installation free?
Free installation is offered on new connections. Confirm current offers when you book.
How do I schedule an installation?
After you book a plan, our team contacts you to fix an installation slot that suits you.
What happens during the installation visit?
Our engineer maps your floor plan and places access points where dead zones actually are, rather than wherever the cable ends.
How long does installation take?
A standard home installation is completed in a single visit in most cases.
Do I need to be present?
Yes, someone should be present to approve placement and access points during setup.
Why is my internet slow?
Common causes are router placement, too many connected devices or WiFi dead zones. Moving your router to a central, elevated spot usually helps.
How do I fix WiFi dead zones at home?
Move the router to a central location, keep it away from microwaves and cordless phones, and use extenders for hard to reach areas. Our engineers can also re plan access point placement.
What do I do if my connection is down?
Restart your router first. If it is still down, our NOC monitors the network 24×7 and often spots faults before you call. Contact support and a local engineer is nearby.
Why does my WiFi keep disconnecting?
Interference from other networks or a crowded channel is a frequent cause. Changing the WiFi channel or updating router placement usually resolves it.
Who do I contact for support?
We have 120+ local support points, so a real engineer is always nearby. Reach us through the support page or your account.
What OTT apps are included?
Higher plans include up to 21 OTT apps such as Disney+ Hotstar, SonyLIV, Lionsgate Play and Sun NXT, plus a basic OTT pack on entry plans.
What is included with IPTV plans?
IPTV plans add live TV, with 100+ regional channels and 99 HD channels on top of your broadband.
Can I add OTT or IPTV to my existing plan?
Yes, OTT and IPTV packs can be added. Pricing depends on your speed and plan duration.
Why is my IPTV buffering?
Buffering usually points to a WiFi coverage or speed issue at the TV. A wired connection or better access point placement typically fixes it.
How do I reset my password?
Use the forgot password option on the sign in page to reset it through your registered email or number.
How do I update my contact details?
Update your phone, email and address any time from your account settings.
How do I view my usage and billing history?
Your account dashboard shows your current plan, usage and past bills.
How do I pause or close my account?
Contact support through your account to pause or close your connection.
Need further help?
Raise a support ticket
24x7 hotline
Call Us: 1800 432 1234 Email: support@ion.com
1hr critical issue response
For non critical issue response within 8hr
Tickets are close only after your confirmation
Our support team will reach out for status update