I-ON Support and Help

I-ON (Honeycomb Telnet Private Limited) is a Bengaluru-based broadband provider. Residential fibre is available in Bengaluru and Navi Mumbai, and business connectivity is live in 24 cities, with over 150,000 connections across residential and business customers.

Plans range from 50 Mbps up to 1 Gbps, all with unlimited data and no fair-usage cap.

Unlimited fibre broadband, with optional OTT app packs and IPTV channels depending on your plan.

Enter your pincode or area on any plans page and we will show what is serviceable at your location.

Broadband only starts at ₹425 per month for 50 Mbps and goes up to ₹2,000 per month for 1 Gbps. OTT and IPTV combos start slightly higher, with 50 Mbps plus OTT at ₹525 per month.

Yes. 6-month prepaid plans save 7.5% and 12-month prepaid plans save 15% compared with paying monthly. The 4-month plan is billed at the monthly rate.

You can pay online through UPI, cards and net banking from your account dashboard.

Your charge reflects your chosen speed, plan duration and any OTT or IPTV add-ons. Check your billing history for a full breakdown.

You can change your speed any time from your account. Every plan is unlimited, so you only pick the speed that fits.

Enter your pincode and choose a plan. We’ll confirm serviceability and the earliest available installation date for your address before you book.

A standard ID and address proof are needed to activate a new connection.

It depends on your address. Once you enter your pincode and choose a plan, we’ll confirm the earliest available installation date before you book.

Free installation is offered on new connections. Confirm current offers when you book.

After you book a plan, our team contacts you to fix an installation slot that suits you.

Our engineer maps your floor plan and places access points where dead zones actually are, rather than wherever the cable ends.

A standard home installation is completed in a single visit in most cases.

Yes, someone should be present to approve placement and access points during setup.

Common causes are router placement, too many connected devices or Wi-Fi dead zones. Moving your router to a central, elevated spot usually helps.

Move the router to a central location, keep it away from microwaves and cordless phones, and use extenders for hard-to-reach areas. Our engineers can also re-plan access point placement.

Restart your router first. If it is still down, our NOC monitors the network 24/7 and often spots faults before you call. Contact support and a local engineer is nearby.

Interference from other networks or a crowded channel is a frequent cause. Changing the Wi-Fi channel or updating router placement usually resolves it.

We have 120+ local support points, so a real engineer is always nearby. Call our 24/7 hotline, raise a ticket on this page or reach us from your account.

Every broadband plan includes 21 OTT apps at no extra charge. Silver brings the total to 28 apps, Gold to 29 and Platinum to 30. OTT and IPTV packs are billed in addition to broadband. Check the selected plan for the current app list and pack terms.

IPTV Supreme adds 63 HD channels, 5 sports channels, 100+ regional channels and 7 movie channels. IPTV Elite adds 76 HD channels, 9 sports channels, 100+ regional channels and 7 movie channels.

Yes, OTT and IPTV packs can be added. Pricing depends on your speed and plan duration.

Buffering usually points to a Wi-Fi coverage or speed issue at the TV. A wired connection or better access point placement typically fixes it.

Use the forgot password option on the sign-in page to reset it through your registered email or number.

Update your phone, email and address any time from your account settings.

Your account dashboard shows your current plan, usage and past bills.

Contact support through your account to pause or close your connection.